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Thread Deck Privacy Policy
Effective: June 12, 2024 · Last updated automatically as our security and billing guardrails evolve.
Thread Deck keeps your canvas, runs, and block metadata private by default. This policy outlines the data we collect, how it powers the canvas-first workspace, and the controls you hold across every plan tier.
Information we collect
- Workspace details you provide, like organization name, billing contact, and teammates you invite.
- Canvas activity, including blocks, runs, and context you choose to sync, so collaboration stays in sync.
- Usage telemetry such as feature clicks, token consumption, and device metadata to guide reliability and billing.
- Support conversations, demo requests, or feedback threads you open with the Thread Deck team.
How we use information
- Operate core features like canvas persistence, shared blocks, run receipts, and guest onboarding.
- Estimate provider spend, enforce token guardrails, and deliver usage insights to authorized teammates.
- Secure the platform through auditing, abuse detection, and monitoring of model run health.
- Communicate with you about feature updates, billing events, and support follow-ups you request.
What we share
- Service providers that power infrastructure, authentication, payments, and analytics under contract.
- Law enforcement only when legally required, after notifying you when the law allows.
- Collaborators you explicitly invite to canvases or blocks. You control who can view or edit shared work.
- We never sell customer data or share prompts with model vendors without your direction.
Your controls
- Export runs, canvases, and block history directly from your workspace whenever needed.
- Update billing plans and token budgets in account settings or by contacting our team.
- Request deletion of workspaces or personal data by emailing contact@usethreaddeck.com.
- Configure sharing permissions and access guardrails per plan tier.
Security and retention
- Canvas data is encrypted in transit and at rest. Production infrastructure runs in SOC 2 aligned environments.
- Access to production systems is limited to vetted operators with least-privilege roles.
- We retain workspace data while you maintain an account or as required for compliance and billing.
- Audit logs and billing artifacts may be retained longer to satisfy legal or contractual obligations.